Frequently Asked Questions

Find answers to the common questions asked about our services

First thing you need to do is download the Unirises VPN here and pick a server, payload and connect! That's it.

No. We absolutely don't keep any sort of logs on our servers. Please check our Privacy Policy and Terms of Server.

Unirises VPN's support android device, but sometimes the app is not supported on lower version of devices.

First thing you need to do is download the Unirises VPN here and pick a server, payload and connect! That's it.

First thing you need to do is download the Unirises VPN here and pick a server, payload and connect! That's it.

First thing you need to do is download the Unirises VPN here and pick a server, payload and connect! That's it.

Most probably the server is offline for maintanance. Please check the status of the server you are trying to connect over servers page and if it's online with low load, wait an hour. If your issue persists please send us a message with relevant information and we will gladly assist you.

Please don't hesitate to contact us in one of our contact channels. We will do the best to improve our service and your suggestions are important to us.

We are accepting Paypal and Bitcoin payments at this point. Both payments are processed over Coinpayments.net gateway.

Your payments are processed automatically. It may take around 15 minutes for Paypal payments to be processed. Bitcoin payments will be processed after 2 confirmation which might take up to 2 hours.

If you have paid with bitcoin and your account is not activated after 2 hours of payment, it may be an issue with bitcoin network. Contact us through any support channel and we will gladly assist you with more information about your order.

Yes, we will be adding more payment gateways soon. Until then, we can only accept Paypal and Bitcoin payments.

We don't provide refunds unless you have reported that you can't use our service because an issue in our end and we couldn't fix it. This must reported within 7 day(s) of your payment date.

STILL HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?

E-MAIL US

If you don't have an access to client area for any reason, you can always send us an e-mail and we will get back to you in a business day.

LIVE CHAT

Got any questions or issues that you would like to resolve immediately ? Contact us over the live chat so we can help you out!

SEND A TWEET

You can always send a tweet to us for your inquiries and feedbacks.

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